Return policy

The customer should not accept any order with seal broken at the time of the delivery. Each product / garment goes through stringent quality control and comes with a quality assurance. We double check orders before they are despatched and we leave no room for any discrepancies.

All the items returned by the customer should be strictly unused and unwashed solely for hygiene purpose along with the original packaging, tags intact and original invoice that came along with the product, attached with the garment. Products returned without the tags / damaged tags / tags not intact / original invoice missing, will not be accepted at any cost. All items purchased from (with the exception of Kurta Sets, Sherwani, Waistcoats, Suits, Gift Vouchers and Free items) can be returned for a full refund within 7 working days from the date of delivery (as recorded by the shipping provider). The refund shall be in the form of a credit note of the same value of the transaction. Our credit note comes with a validity of 180 days or 6 calendar months whichever is earlier.

In a scenario where you have placed order for a particular garment which may not be available due to unforeseen reasons, the entire amount shall be refunded within 7-10 working days.

Only in exceptional cases where a wrong garment (incorrect size dispatched by Telon India / incorrect design dispatched by Telon India) is delivered, a ‘return’ request along with photograph of the product(s) in question and copy of the original invoice should be sent at info@telonindia.com within 48 hours from the receipt of the product. The request will be reviewed at our end and communicated to you via email. Upon authorization of returns, we will gladly offer you an exchange (only in case of incorrect size) or refund in the form of a credit note (only in case of an incorrect item sent).

In case of a purchase against a credit note, the relevant shipping charges for that particular transaction (which includes all local shipping / courier costs, any international custom duty, local transport tax, VAT or any other local taxes of the customer’s country / state where the product is being shipped to) will have to be borne by the customer.

A mandatory quality check will be performed by our quality team for all refunded goods. This is subject to the return having met the following requirements:

  • The product returned is unwashed and unused

  • The product is returned with original packaging and appropriate tags on the garment with original invoice

  • The product is returned within 7 days from the date of receipt of the product by the customer

  • The product doesn’t include kurta sets, sherwani, waistcoats, suits, gift vouchers and free items

The returned goods have got to meet all the above-mentioned criteria and the ones that do not meet them will not be accepted and will be returned to the customer at their expense. No reimbursement will be provided by the company in the mentioned situation. The sole discretion of a refund lies with Telon India.

Order once placed on www.telonindia.com cannot be cancelled at any stage and the amount paid for the product cannot be refunded or adjusted against any other purchases.

An online GIFT COUPON or credit note or offers cannot be redeemed at the brand retail store and vice versa. A Gift Coupon / Credit note cannot be redeemed for cash. Products purchased under offers / sale period are not eligible for refund / return